Return Policy Agreement

Effective Date: 25th Day of January 2026

Thank you for shopping at Afriqmarkethub. We appreciate your business and strive to ensure that you are satisfied with your purchase. If you are not completely satisfied, we are here to help with our return and refund policy.

1. Returns

We accept returns within two (2) days of the delivery date. To be eligible for a return, the item must be:

• Unused, unworn, and in the same condition as received

• In the original packaging with all tags, labels, and accessories included

• Accompanied by proof of purchase (receipt or order confirmation)

2. Non-Returnable Items

Certain products are not eligible for return, including but not limited to:

• Personalized or custom-made items

• Perishable goods (food, flowers, etc.)

• Digital downloads or software

• Intimate or sanitary goods (underwear, swimsuits, etc.)

• Gift cards

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at [Email/Phone] to request a Return Authorization (RA) number.

2. Pack the item securely in its original packaging and include the RA number inside the package.

3. Ship the return package to the address provided by our support team. Customers are responsible for return shipping costs unless the return is due to a defect or incorrect item sent.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, refunds will be processed within seven (7) business days to the original payment method. Shipping fees are non-refundable.

5. Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired item. Exchanges are subject to product availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 24 hours of delivery. We will provide instructions for returning the item or sending a replacement at no additional cost.

7. Late or Missing Refunds

If you have not received a refund after the processing period, please check with your bank or payment provider. If further assistance is needed, contact us at the email address below.

8. Changes to This Policy

We reserve the right to update this return policy at any time. Changes will be posted on our website with the updated effective date.

For any questions or concerns, please reach out to our customer support team at the email address below.

Thank you for shopping with Afriqmarkethub!